Festival info

BACARDI BEACH BAR

Yes, it’s back – on Friday and Saturday from noon to 9PM. If you’re looking for shades, sarongs and sandy vibes, head on down to the banks of the dam. Fine tune your moves to a backtrack of house, or lay back, chill out, have a cocktail and contemplate the Youniverse.

RED BULL SYNERGY MAIN STAGE

It’s the heartbeat of the festival. Here is where to go for extraordinary AV production, showcasing an equally world-class lineup of marquee acts and artists across all musical genres. The Red Bull Main Stage features both big name international stars to blow you away and superheroes of tomorrow earning their stripes. Hook up in the Sound Garden, watch bands rock out in the sunshine and then get ready to lose yourself completely as the DJs take over under a ceiling of stars. You’ll be partying so hard you’ll forget about selfies. Synergy Main Stage; the right tunes at the right time. All you have to do is turn up. Once you’ve found it, you may never leave.

THE SIRIUS SUNDAY ELECTRONIC MUSIC EXPERIENCE

For day three, the Synergy Main stage turns into a unique global collaboration. Expect a nine hour electronic music spectacle of trance and progressive psy-trance with international acts, Perfect Stranger, Rocky & Protonica. Close your eyes, open your imagination and picture yourself plugged in to the phattest, punchiest bass lines and most hypnotic rhythms you’ve ever heard in your life. That’s Sirius on Sunday.

OLMECA ERA CLUB STAGE

This year, we’ve renovated the Indoor Club Stage into a home-away-from-home for ERA and a carefully curated collection of tech house and techno execs who play their trade at Cape Town’s CBD of dance. To elevate the experience, they’re bringing their legendary Funktion One sound system to the party as well as their whole club crew and three international acts. Look forward to the Ellum Records crew, Dino Lenny & Gardens of Go, as well as a very special guest. It’s state of the art clubbing at Synergy Live, where technology meets imagination and the senses are taken on a journey designed for pure enjoyment. This is not a place to pose about looking fashionable; it’s where you go to get down and lose control.

THE COMEDY STAGE

If your feet need a timeout and you want to bring down the revs, remember that laughter really is the best medicine. Head for the intimate laughter zone at Synergy and find out just how loud the noises are in the heads of our country’s leading comedy kings and queens. For those who enjoy a little 70s, 80s and 90s, this is the place to be from sunset till late.

The Market Place

You’ve seen this movie before, right? The one where you’ve been hitting it hard for hours and all you can think of is pizza? That’s what the Market is for. And a few other things. We like to think of as our forecourt at the filling station. If stage-fatigue sets in (yes, it can happen), you’ll be able to top up the tanks with a suitably wide variety of high-octane boogie-fuel: from smoothies and burgers to flat-whites and wraps. You know the gig.

The Traders Square

The Synergy souk – a mall of stalls offering all kinds of festival merch, music and massage, arts and crafts and everything in between. For souvenirs and gift ideas, a cute collectable or something more than memories, here’s where it’s at. And if you’ve suffered a ninjury (‘How did that happen?’), or you’re in need of help or advice, the Square’s also home to the Medic & Info Tent info desk.

Camping

Legendary festivals and temporary housing are a match made in heaven. We’re talking all-night, curfew-free parties that don’t end with you trying to find a cab home. But at Synergy, we’ve always figured you don’t need to get filthy to have fun. Dignity rules. So you can bang in the pegs and sleep peacefully knowing that creature comforts are part of the deal: hot showers, friendly security - toilets tended 24/3. Zzzzz…

Official Merchandise Tent

The My Music Matrix Team makes a welcome return to Synergy Live, bringing with them all the essential oils and ingredients to satify your retail therapy needs. From T's to CD's and everything in-between, the MMM Merch crew will help you go home with more than just a bagful of awesome memories.

Activation Areas

Synergy always lives up to its name, and we expect our partners and sponsors to be part of the journey and brings their products to life, wheteher it’s a lounge, a bars or a crazy moment to remember for the rest of your life. Pop in, hang out, say hello to the promo peeps, have a drink, enter a competition – explore the space and, above all, indulge yourself!

The Heartbreak Motel

Calling all glampers! Heartbreak Motel will once again be setting up a tented village at Synergy Live 2015.For the uninitiated, we’re talking a camp experience where you can live festival life to the full, without worrying about pitching tents and lugging cumbersome gear around…you can then retire to your own little chill patch to relax and sleep in comfort. It’s still close enough to the action to feel like you’re in the middle, not an outsider – and best of all, since there’s no pitching or packing down necessary, you won’t miss a moment of the time of your life. To enquire/ book your tent phone 087 354 0578 or email heartbreakmotel@felix.co.za or go to www.heartbreakmotel.co.za

The Heartbreak Motel Pricing

OPTION ONE : 2 Tickets + 1 Tent
Cost : R2795.00
Cadillac Option Includes the following :

  • 2 x Festival Entry Tickets + Tent + 1 or 2 Mattresses + Full Linen + Shower ablutions + portable toilets
  • 24 Hour Security + Chill Zone Area

OPTION TWO : 1 Ticket + 1 Tent
Cost : R2395.00
Cadillac Option Includes the following :

  • 1 x Festival Entry Ticket + Tent + 1 or 2 Mattresses + Full Linen + Shower ablutions + portable toilets
  • 24 Hour Security + Chill Zone Area
Each Tent sleeps either 1 or 2 guests - price remains fixed

OPTION THREE : Tent Only
Cost : R1895.00
Cadillac Option Includes the following :

  • Tent + 2 Mattresses + Full Linen + Shower ablutions + portable toilets
  • 24 Hour Security + Chill Zone Area
Each Tent sleeps either 1 or 2 guests - price remains fixed. This option excludes festival entry ticket

General info

Synergy Live takes place between Friday 27th and Sunday 29th November 2015 at Theewater Sports Club. Theewaterskloof Dam near Villiersdorp in the Western Cape.

The festival gate & campsites open from 12pm on Friday 27th November and close at 7:00pm on Sunday 29th November with music generally running from around 11am to 4am Friday & Saturday & 9:00am - 5:30pm on Sunday

Use the website to navigate the festival so you can make the most of it – how to get there, what to bring, what not to bring and how to book yourself into The Heartbreak Motel. Plus there’s useful information about the campsites, onsite amenities, and disability access to name a few. For any further queries please send a mail to info@synergylive.co.za

The venue

Theewater Sports Club. Theewaterskloof Dam. Villiersdorp

Theewater Sport Club, is situated on a peninsula stretching into the Theewaterskloof dam, surrounded by farmlands, majestic mountains and a variety of wildlife. The Dam itself is beautifully set between Franschhoek and Villiersdorp, about an hour and a half out of Cape Town, and boasts some of the most picturesque vistas in the Western Cape.

With the establishment of the Theewater Sports Club (TSC) in 1979, the dam has grown to become one of the largest water sports clubs in the South Africa and features all kind of activities including keelboat, multihull and dinghy sailing, power boating, jet skiing, water skiing, kite surfing, windsurfing and fresh water bass and carp angling.

Directions to Theewater Sports Club.

From Cape Town, proceed east on the N2 for about 68km (past Somerset West and over Sir Lowrys Pass).
Exit the N2 left at the R321/Grabouw off-ramp onto the R321.
Proceed on the R321 heading towards Villiersdorp (the R321 becomes the R45 as you drive over the dam).
About 1km before Villiersdorp, exit the R45 right onto the R43. (only travel for 100m or so) Take your first right onto Old Caledon Road.
Drive down to the end of the road and you will see the Sports Club on your right hand side.

GPS Co-ordinates

34°01’32.54” S
19°15’45.65” E

Cash & cards

The motto still holds: cash is king and plastic’s fantastic. We’ll have ATM machines on-site, but if you want to avoid paying pesky transaction fees and standing in queues, rather bring enough cash to last the weekend. There will also be credit & debit card facilities as well as Snapscan at the main and electronic stage bars, but remember, food and trade vendors generally only accept cash.

Public safety services

To ensure everyone is safe and sound, Synergy-designated paramedics, life guards, security and firefighting crews will be on hand at all times. In the event of an emergency please alert a Synergy Live staff member or security official immediately.

Lost property

All lost property can be reported, dropped off or collected from the Security Office, just off the main tar road, by the toilet / shower block. Please report any theft or suspicious activity to the on-site security officers or the SA Police services on duty.

Festival check list

Our best advice: just bring what you need. No, really, we mean it: pack light. Depending where you park, you'll inevitably have to carry your stuff a fair distance to where you camp so leave the acoustic guitar and kitchen sink to someone else. And as part of our ‘leave no trace’ initiative we'd definitely encourage you to only bring things which you can take home. Remember, ‘Less is Best !' Also remember to keep all valuables on your person at all times, while every care is taken, theft from campsites is a reality.

  • Tent (lines/poles/groundsheet/pegs)
  • Sleeping mat/sleeping bag/duvet/pillow
  • Comfortable Trainers or sturdy boots
  • Swimming costume
  • Waterproof coat
  • Enough changes of clothes
  • Spectacles/contacts and solution
  • Towels/soap - preferably biodegradable
  • Toilet rolls
  • Toiletries (toothbrush/paste, shaving items, biodegradable wet wipes)
  • Sunscreen & insect repellent
  • A reusable water bottle, to fill up from the free taps on site
  • Contraceptives
  • Torch/batteries/bulbs (spares)
  • Mobile phone
  • Camera
  • Medications (prescriptions/inhalers/chemist sundries)
  • Medical info (allergies etc)
  • Drivers licence
  • Money/cards
  • Shorts/jeans/skirt/dress
  • Socks/tights/underwear
  • A warm sweater (it can get cold)
  • Cap or Hat (it can also get dam hot)
  • Bags (for dirty clothing and footwear)
  • Cooler bags and boxes for food storage
  • Black bags
  • Folding chairs, tables & umbrellas
  • Festival Ticket !
  • Clean clothes to go home in
  • Mark all valuables with your contact number

Traders

Applications to trade at Synergy Live 2015 are still open. If you are interested in trading please email stalls@synergylive.co.za. Dozens of food traders, arts & craft merchants and peddlers of the bizarre and unique apply to trade at Synergy each year. Each stall is priced individually, based on the type of organisation, the number of staff, the size of stall, the products being sold and so on. Unfortunately we cannot accommodate everyone, but we do try and give our patrons the very best variety possible.

Campervans and caravans

A limited amount of space has been made available in the front of the main parking lot for camper vans and small caravans. The usage of this area is on a first come, first served basis and is not charged for.

Amped - Juice your phone and mobile devices

Smartphones are hard on batteries, chomping bars as fast as you can recharge, especially when shooting video or pics of your favourite band. However our mobile charging partners from Amped have got your back - lookout for the Amped power house, where you can rent or buy a portable Pocket Charger so that you can charge your devices on the go. Get AMPED !

What not to bring

  • Please don’t bring any glass bottles. They are dangerous and will be confiscated.
  • Only food and alcohol for personal consumption can be brought into the site, again unfortunately not in glass containers.
  • Persons suspected of carrying out illegal and/or offensive activities onsite may be searched and face eviction and or arrest.
  • NO animals (except registered guide dogs), sound systems, generators, kites, fireworks, fires or burning material of any kind will be allowed on site.
  • Persons using fireworks or making fires will be evicted from site and materials confiscated.
  • No unauthorised professional film or video equipment are allowed onsite. Cameras for personal use are welcome.

Alcohol / Soft Drink Policy

You are allowed to bring in your own alcohol (for consumption in the camping areas) but only up to a reasonable amount per person. You will be asked to leave excess quantities outside the event and this will be enforced. You will NOT be allowed to re–enter the festival site with alcohol once you’ve come in the first time. You will not be allowed to bring in glass bottles of any kind. Alcohol cannot be brought into the main site from the campsite. We have fully licensed bars with alcoholic & soft drinks available at reasonable prices.

Toilets & showers

This year at Synergy Live we’ve gone all out to make sure your festival experience is an easy one – and that includes yet again increasing the number of toilet and shower facilities. As always, they’ll be tended to by our support staff to ensure they’re clean and tidy for the duration of the festival.

Water points

The Theewaterskloof dam might be the main water supply for Cape Town, however the water in the dam is not fit for drinking unless you are a fish or a freak. Look out for the green water towers with taps located around the festival site to provide fresh water for drinking or the designated safe to drink points in the permanent bathroom facilities. Bottled water will also be available at all bars.
NB: Synergy Live requires hundreds of thousands of litres of water over a period of three days. Please use water sparingly.

Special needs guests

Synergy Live is a festival for everyone, that’s why we’re making sure that all our guests are catered for and all our areas accessible. If you have any special needs, please contact us on info@synergylive.co.za before the 20 November so we can make any necessary arrangements for a hassle free Synergy Live experience.

Carpool to Synergy Live

"Carpool to the event ! Synergy has joined with ride-share website www.lamule.co.za; so those with spare seats can connect with those looking for a lift. Helping to save you money and the environment. Also, it is a great way to meet other festival goers! Click there link to meet other Synergy Music Festival legends to share the ride with.”


Disclaimer

STRICTLY NONE OF THE FOLLOWING:

Under 18’s (id’s will be requested), glass bottles, fires, fireworks, domestic animals, independent sound systems, illegal substances, graffiti and weapons. Right of admission is reserved and participation in the event is entirely at your own risk. The organisers accept no responsibility whatsoever for injury, death, loss or damage of any nature to persons, vehicles or belongings. This applies even in the case of negligence by the organisers. Due care has been taken to make this event safe and secure.


Tickets

Where do I get my ticket/wristband?

Tickets can only be bought through www.webtickets.co.za or out partnered outlets (see outlet list under the ticket tab). All tickets will be exchanged for a wristband at the entrance to the festival. Your wrist band must be left on at all times, as you can be ejected if found not wearing it. In the event that your wristband comes off, please present it along with your ticket stub / e ticket at the ticket office to get a replacement.

Are there any age limits?

Synergy Live is strictly an over 18's event, however there are a few circumstances when younger patrons are permitted. All persons under the age of 18 MUST be accompanied at the festival by a parent, legal guardian or nominated guardian over the age of 30. No more than two teens (age 13-17) are allowed per parent or guardian. Your guardian also needs to sign a waiver document on your behalf before entry will be allowed.

Anyone under 18 trying to enter the festival without adult supervision will not be permitted to enter the festival under any circumstances.

I have a 2 day Saturday / Sunday entry ticket, but I now want to come on Friday?

You can use your Saturday entry ticket to enter the festival on Friday – however you will need to pay the difference between the purchase price of your two day ticket and that of a 3 day full weekend door priced ticket. This can be done at the main ticket office.

Do I have to pay extra to camp at Synergy Live ?

No, camping is free at Synergy Live and is not charged for.

My friend is now using my ticket, do I need to get the name changed?

Anyone can use your ticket as no names are printed on them.

Festival

Where can I get a Site Map?

The 2015 site map will be made available closer to the festival date. It will be downloadable from our website as well as from our Facebook Page.

Where can I find stage times for all the acts?

Stage times will be available on our website - www.synergylive.co.za and will be posted outside of each stage for easy viewing.

When can I get a timetable/line-up/programme?

In our drive to leave less impact on the site and the environment in general, we have elected not to print any programmes or timetables. Timetables are available digitally from our website or posted outside each stage as mentioned above.

Travel & Festival operating times

When can I arrive / when do I have to leave?

Friday 27 November: The car parks open at 10am and the campsites and box offices open at 12pm.The festival closes at 5:30pm on Sunday 30 November. All festival goers need to be off the festival site no later than 7pm.

Where can I find stage times for all the acts?

Friday & Saturday: No entry into the site after midnight on any night. The box office will only reopen the following morning at 9am. Synergy Live does not run a 24 hour door !

Camping

When I arrive, can I set up camp anywhere?

Yes, you can set up camp in any of the general campsites but not in any of the main music arenas or VIP Camping or Artist Camping. VIP & Artist camping areas require a specific coloured armband to gain entry. Please note that Synergy Live's entertainment goes until the early hours of the morning and campsites may be close to loud music, earplugs may be handy.

Is it possible to reserve a specific space for me in general camping?

No, the only areas that it is possible to reserve a specific camping space at Synergy Live are in the Heartbreak Motel area where you pay a supplier for a pre-pitched structure.

The general camping areas are an open fields where you find a free space to camp when you arrive. These areas have plenty of space and facilities and the majority of people attending the festival stay in general camping.

I bought a Heartbreak Motel Ticket, where do I go?

You access the festival in the same way as anybody else, however once through the ticket gates look out for and follow the ‘Heartbreak Motel' signs so you know where to park for easiest access. Marshalls will also be onsite to direct Heartbreak Glampers to their parking area and campsite.

My friends are staying in the Heartbreak Motel – can we camp with them?

Unfortunately not. If you do not have a Heartbreak Motel Ticket then you can’t camp in that area

Can I bring my own alcohol?

You are allowed to bring in your own alcohol (for personal consumption in the camping areas) but only up to a reasonable amount per person e.g. one case of beer. You will be asked to leave excess quantities outside the event and this will be enforced. You will NOT be allowed to re–enter the festival site with alcohol once you’ve come in the first time. You will not be allowed to bring in glass bottles of any kind. Alcohol cannot be brought into the main site from the campsite. There are fully licensed bars with alcoholic & cold drinks available at affordable prices.

Are flares, fireworks, generators or campfires allowed?

No, we have a no naked flame policy at the festival and in the campsite. Fires, flares, fireworks etc will be extinguished by the onsite Firefighting services, and transgressors will be evicted. Unfortunately no generators are allowed.

Are there showers on site?

Yes there are both portable and permanent showers blocks available to use for all campers at Synergy Live. Do be prepared for a queue, especially during high volume times as in the mornings and evenings. Shower during the afternoons to avoid unnecessary queuing.

Are there water points on site?

Yes there are plenty free water points located around the main arenas, and campsites. These are green in colour and will all be marked on the site map.

Can I leave the festival site and then come back in?

Yes you will be allowed to re-enter the festival site as long as you have a valid wristband on. Please note there is no re-entry after midnight on any nights (no exceptions)

Can I bring my dog/cat/Mexican pot bellied pig?

No pets or animals are allowed on site with the exception of registered guide dogs.


Please have a read through our FAQ's and if you still can’t find the answer you’re looking for, or are still unsure about anything then do feel free to drop us an email or give us a call at during office hours:

General Enquiries:

Tel:021 448 7017 (Monday to Friday: 10am-5pm)

Email:info@synergylive.co.za

Press & Media Accreditation

media@synergylive.co.za

Sponsorship & Marketing

jonathan@synergyevents.co.za

Stalls, traders & food vendors

stalls@synergylive.co.za

Ticketing Enquiries:

If you have bought a ticket from one of our outlets but now have a problem, please contact Info@synergylive.co.za or 021 448 7017

If you have bought a ticket from Webtickets but now have a problem then please contact them directly in the following ways.

Customer Services & Support: - Mon-Fri 08:30 to 17:00
Tel: 086 111 0005 or email info@webtickets.co.za
Fax: 086 607 1940

Weekend & Public Holiday Customer Support: 08:30 to 16:30
Tel: 086 111 0005
Email: info@webtickets.co.za